Competition in focus Magazine Published this article page no 21 citizen engagement social media act as a medium for continuous engagement between governments and its citizens. the indian governments mygov platform has proven to be popular with citizens engagement and participation. citizen grievances & support social media has emerged as a very impactful realtime channel for citizen grievances and support. most citizen services (specially the public facing ones) maintain active accounts on social media and encourage citizens to directly reach out with their grievances. the two examples below are common on social media these days–the first one is about a traffic complaint to mumbai police while the other one is a realtime grievance filed by a traveller on indian railways to the railways bengaluru division. law & order Competition in focus Magazine buy.
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